Info@wondercomputers.co.za

Warranties & Returns

WARANTIES:
 
1. The warranty is only valid for Wonder Computers Customers within its warranty period.
 
2. We do not warrant the suitability of goods. Please check the suitability of products with your system and/or  the manufacturer before purchasing.
 
3. Products have a 12 month warranty from date of purchase (Unless otherwise specified).
 
4. The warranty will be void if the serial number or its label is missing.
 
5. The warranty will be void if items are written on or tampered with.
 
6. Wonder Computers will replace or repair the items if a performance failure has occurred within the warranty period. Items that can be repaired by Wonder Computers or our suppliers will not be swapped out.
 
7. The minimum waiting period for the replacement of warranty items is 48 hours after return. This may be extended due to the availability of stock from the Manufacturer or Base Supplier.
 
8. A component will be declared void and out of warranty if goods are mishandled, struck by lightning or power surges.
 
9. If a system is returned under warranty we cannot guarantee safety of any classified Data. It is the Customer’s responsibility to backup all Data including Application Programs prior to returning any system to Wonder Computers.
 
10.Damage and defects which are in our opinion directly caused by incorrect or improper use, neglect, power surges, lightning damage, or mishandling by the customer are specifically excluded from any guarantee given or implied.
 
11. In the event that a system or hardware is sent to us under warranty and it is discovered that the fault has arisen due to misuse, neglect, mishandling, incorrect or improper use, we may, at our discretion, charge for parts and/or lab ours.
 
12. In the event that a system or hardware is sent to us under warranty and it is discovered that the system is functioning as intended, or that the fault has arisen as a result of a software issue, we may, at our discretion, charge for our labour.


 
RETURNS:
 
1. No credits will be issued on Printer Cartridges, Software, Games and CD’s.
 
2. A credit note for the full purchase price may be issued if returns take place within 48 hours provided goods are in their original packaging, including all manuals & software and are in a resalable condition.
 
3. Credit notes may be issued for goods returned after 48 hours from date of purchase but within 10 (ten) days. All goods returned are to be correctly packaged. Specifically, goods must be returned in the packaging in which they were received, with all outer boxes and inner packaging intact. Items that are not correctly packaged will attract a minimum15% handling charge.
 
4. Original invoices must be presented with all returns.
 
5. No credit will be issued at all if the return is more than 10 days after the purchase.
 
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